Gift Basket Supplies- FAQs - Shipping Information

Shipping Information

Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or has not already been shipped and left our warehouse. To request a change to your order's delivery address, please contact customer service at 1-800-428-0522.

Can I change the date of my order's delivery?

If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, send us an e-mail or contact customer service at 1-888-224-7110.

Do you offer free shipping?

No, all of our products are shipped FOB, Maywood, CA.

How do we ship?

Whenever possible, we master pack cartons or strap multiple cartons together to save you money on shipping charges. The primary methods of shipping are via United Parcel Service (UPS) and FedEx® Corporation. Please see the delivery schedules of these carriers to receive the normal delivery time schedules. Other carriers are available including but limited to common carrier freight lines and airfreight. We do not ship via the United States Postal Service. When choosing an alternate service, certain restrictions may apply and additional charges may result. If you have a preferred carrier other than UPS, please ask.

Rush delivery service is available via UPS Next Day Air®, UPS 2nd Day Air®, UPS 3 Day Select®, and FedEx Express® at a charge greater than ground service. Please remember that most rush delivery charges are based on dimensional weight or real weight (whichever is greater) and result in higher freight charges.

Actual UPS shipping charges may vary slightly due to the number of shipping cartons used to pack your order. The number of delivery days are based on the number of business days following the day of shipment (not including Saturdays, Sundays, or holidays). This approximation may vary and weather-related delays are not subject to freight refunds or adjustments.

What happens after I place an order?

As a general rule, all orders are shipped within 48 hours of receipt. It is very common that orders will be shipped the same day or the very next business day. During the holiday rush of October, November and December, orders will be shipped three to four business days after receipt. If you need an order to be rushed out, please call us at 888-224-7110 and we will try and accommodate your request. We know how important it is for you to have a reliable source of inventory.

ONLINE: When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Gift Basket Supplies. If there are any problems with your order, one of our customer service representatives will contact you by phone or email.

FAX: All FAX orders are confirmed either by e-mail, telephone, or return FAX.

MAIL: All orders received by mail are confirmed either by e-mail, telephone, or FAX.

TELEPHONE: Your order, pricing, delivery, and payment information will be verbally verified to you with your customer service representative.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Gift Basket Supplies receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-888-224-7110, to ensure that your order is being processed.

When will my order arrive?

When placing your order, you will be asked to request a delivery date. Gift Basket Supplies generally ships out your order within three to four business days. We will generally ship via UPS Ground. If you selected a RUSH SERVICE, UPS Next Day Air®, UPS 2nd Day Air®, UPS 3 Day Select®, there will be an additional charge and your order will be delivered during normal business hours. To check the status of an order, you can call 1-800-428-0522, or send us an e-mail message.

Ground Shipping Zone Map

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Where is my order shipped from?

All orders are shipped FOB our factory at 6116 Walker Ave., Maywood, CA 90270, a suburb of Los Angeles. We have both standard height loading docks and a truck ramp for vehicles of non-standard height.


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