Gift Basket Supplies- FAQs

Account Information

How do I pay for my order?

First-time customers are required to make full payment by credit card or money order before an order can be processed. First-time orders paid by credit card will be shipped immediately. For first-time orders paid by money order, if payment is not received within 10 business days or your order will be cancelled. We do not ship orders COD.

Please make checks or money orders payable to JDW Distributors. Returned or unpaid check charges is $25 per NSF check and/or applicable attorney fees for cost of collection.

If you wish to pay with MasterCard® or Visa®, please have the card number, the expiration date, and the person's name imprinted on the card. The cardholder's name and billing address are subject to verification.

Is it safe to use my credit card online?

We do not process your credit card number online. We only transmit that data over normal operating lines at our factory in Orange, CA. In addition, your online password adds another layer of security to your guest profile.

These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. You are protected by regulations that cover credit card purchases and limit your liability to a maximum of $50 in charges.

If you prefer not to order online, please call us at 1-888-224-7110, to place your order. Our customer service representatives are happy to help you. You may also FAX your order to 714-634-4424.

Metrovox Snacks does not rent or sell information we receive from web orders or e-mail registrations to third parties.

Is my order taxable?

Because we sell wholesale for resale, products from any of our divisions are non-taxable, no matter where you are located. Barravox containers are taxable to California companies if we do not have a copy of your current California Resale license on file. A California Resale number alone is not sufficient documentation.

What if I forgot my password?

If you have already registered and do not remember your password, we can send it to you. Please send us an e-mail or telephone us at 888-224-7110.

What was the total charged to my credit card?

When you place your order online, you are presented with the price of the merchandise as well as the freight charge that is applicable. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of the charges. Any discounts that may have been applied will be reflected in the e-mail you receive.

When will my credit card be charged?

We will secure authorization on your credit card offline just before we ship your order. If there is a problem securing this authorization you will be notified via telephone or e-mail from our customer service center.

Which credit cards are accepted?

We accept MasterCard, and VISA. We do not at the present time accept American Express or Discover.


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